Frequently Asked Questions
ONLINE SHOPPING
How do I get help?
Our Customer Service team is here to help you! For immediate assistance, you can contact us by calling (03) 9796 0880 otherwise you can also visit our Contact Us page for more information.
Auspost Shipping Types
To see the different types of Auspost Shipping, please click here.
Do you ship internationally?
Not at the moment.
Do you ship to PO addresses?
No we don’t, but we can ship to your work or to a business address.
How quickly will my order be processed?
Your order will be processed between 1-2 business days however at this time, we only deliver on Wednesdays and Fridays within Melbourne. Please see our Shipping & Delivery page for our Delivery Areas and exempted locations within these areas.
How accurate are your stock levels?
In the event that we cannot fulfil your order; whether partly or wholly, we will inform you accordingly and work to fulfil the order as soon as possible.
Do you have a minimum order?
The minimum value needed to order online is $50 excluding delivery fees or other discounts.
How can I pay for my online purchases?
We accept MasterCard, Visa and PayPal as methods of payment. however for security reasons we only accept Credit Card Payments through PayPal.
Do you ship Frozen Foods?
Yes, however shipping fees will apply.
Is all your food approved by the FSANZ to be safe for human consumption?
Most of our products are imported from the Philippines and passed the stringent Australian Customs inspection and we abide by Food Safety Standards.
Can I place my order online and pick it up at your store?
Yes, please select In-Store Pick up during checkout. Once your items have been packed, we will send you an email or SMS based on your communication preference, to notify you that your order is ready. Your order will be available for Pick Up at 3/84-88 Hallam South Road, Hallam VIC 3803.
How do I track my order?
Through our website and we will send you an email update.
Can I change/cancel my online order after I have placed it?
Unfortunately once the order has been placed, its cannot be cancelled.
How do I return items if they are damaged or faulty?
Call our customer service number and we will go from there.
How long do I have to return an item?
Please refer to our Return Policy.
BROWSING AND CHOOSING YOUR PRODUCTS
How do I search for products online?
Products can be found using keywords in the Search Bar section located at the top of your screen.
What can I buy online?
Check out all of the items available for you to buy online at shopinoy.com.au
Can I still buy 'out of stock' items?
Unfortunately once an item is 'out of stock' online, we are unable to sell it to you.
YOUR SHOPPING CART
How do I make changes to items in 'My Cart'?
You can remove items or change quantities at any time by either clicking on the shopping icon on the top right of your screen or during the ‘checkout’ process.
How do I know if my item is available?
When an item is selected in our online store, a stock availability line will appear which will be shown next to the product price determining if stock is available to purchase.
ACCOUNTS
Do I need an account to place an order?
No, guest checkout is available for our customers however having a Shopinoy account will help you shop faster as well as manage and track your orders more easily.
Our Customer Service team is always working to improve your experience with online shopping; we would love to hear your feedback and ideas from placing your order to receiving what may be your first delivery.
We are also here to provide you with assistance in all aspects of your shopping experience. If we have not answered all your questions, feel free to fill out our online customer care form by clicking on the "Contact Us" button below.